Shipping policy

 

Shipping Policy for [Your Company/Online Store Name]

1. Introduction

Thank you for shopping at Harmony Cookies. We strive to ensure that your delicious cookies reach you as quickly and as fresh as possible. This Shipping Policy provides detailed information about shipment and delivery timelines, rates, and policies.

2. Shipping Regions

2.1. We ship nationwide within [Singapore].

2.2. International shipping is currently only available to USA. 

3. Shipping Rates

3.1. Standard Shipping: [$7]

3.2. Express Shipping: [$15]

3.3 International DHL by chosen date 12pm [$135SGD]

3.4 International DHL by chosen date end of day [$105SGD]

3.3. Rates may vary during holiday seasons or promotional periods. Any changes will be updated on our website.

4. Processing Time

4.1. Orders are processed within 1-2 business days.

4.2. Orders placed on weekends or public holidays will be processed on the next business day.

4.3. During peak periods, processing times may extend due to high order volume.

5. Delivery Timeframes

5.1. Standard Shipping: Typically delivered within 3-4 business days.

5.2. Expedite Shipping: Typically delivered within 1-3 business days.

5.3. Delivery times are estimates and cannot be guaranteed, especially during busy periods or due to external factors like weather delays.

6. Tracking Your Order

6.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

6.2. You can track your order using the link provided or by entering the tracking number on our website's "Track My Order" page.

7. Packaging

7.1. Our cookies are packaged securely to ensure they arrive in perfect condition.

7.2. We use eco-friendly packaging materials wherever possible.

8. Shipping Restrictions

8.1. We do not ship to P.O. Boxes due to the perishable nature of our cookies.

8.2. Ensure that you provide a valid and complete shipping address to avoid delays.

9. Damaged Items

9.1. If your order arrives damaged or if you receive the wrong cookies, please contact our customer service immediately for a replacement or refund.

9.2. Please provide photos of the damaged items for documentation.

10. Missed Deliveries

10.1. If you're not present during the time of delivery, the courier may leave a note with instructions on how to retrieve your order or reschedule delivery.

10.2. It's essential to track your order and ensure someone is available to receive it, especially since our cookies are perishable.

11. Changes or Cancellations

11.1. If you need to change or cancel your order, contact us within 2 hours of placing it. Due to our commitment to processing orders quickly, any requests after this period may not be accommodated.

12. Contact Us

For any queries related to shipping or if you face issues with your delivery, please contact our customer service at:

  • Email: [enquiries@harmonycookies.com.sg]
  • Phone: [+65 64452868]