Refund policy

1. General

1.1. We are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with the purchase of our cookies, please review the terms of our return policy outlined below.

1.2. The terms "we", "us", and "our" refer to [Harmony Cookies]. The term "product" refers to the Harmony cookies Gift Box sold by us.

2. Eligibility for Return

2.1. Products can be returned within 30 days of the purchase date.

2.2. To be eligible for a return, the product must be in its original, unopened packaging and in the same condition that you received it.

2.3. Products that are opened, damaged, or tampered with are not eligible for return.

2.4. Products purchased on sale or with a promotional discount are not eligible for return.

3. Proof of Purchase

3.1. A valid proof of purchase is required for all returns. This can be a receipt, an invoice, or any other proof of purchase provided by us.

4. Refunds

4.1. Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.

4.2. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

4.3. If the product is returned because of a defect or an error on our part, we will also refund any shipping costs associated with the return.

5. Exchanges

5.1. We only replace products if they are defective or damaged upon arrival. If you need an exchange for the same product, contact our customer service.

6. Shipping Returns

6.1. Customers are responsible for shipping costs when returning products, unless the product is defective or an error occurred on our part.

6.2. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Exceptions

7.1. We reserve the right to refuse a return if it does not meet the conditions outlined in this policy.

7.2. Any discrepancies or disputes will be resolved at our discretion.

8. Contact Information

For any questions or concerns regarding our return policy or to initiate a return, please contact our customer service at:

  • Email: [enquiries@harmonycookies.com.sg]
  • Phone: [+65 64452868]
  • Address: [Blk 88 Bedok North Avenue 4 #02-151 S460088]

9. Amendments

We reserve the right to amend this return policy at any time. Changes will be effective immediately upon posting on our website.